Terms and conditions
General Terms and Conditions of Croma Nederland B.V.,Parnassusweg 819, 1082 LZ Amsterdam, Nederland, hereinafter referred to as „CROMA“.
Valid from: May 2026
1. General information, customer base, language
(1) All offers, purchase contracts, deliveries, and services based on orders placed by our customers (hereinafter referred to as “customers”) via our online store https://testneu.cromaismore.com/totara/dashboard/ (hereinafter referred to as the “online store”) are subject to these General Terms and Conditions.
(2) The product range in our online shop is aimed exclusively at doctors based in the Netherlands, i.e. entrepreneurs (within the meaning of Section 14 (1) of the Burgerlijk Wetboek (BW), i.e. natural or legal persons or partnerships with legal capacity who, when concluding the transaction, are acting in the exercise of their commercial or independent professional activity) as well as legal entities under public law and special funds under public law, but in any case only to end users. The customer confirms this with their registration and when placing an order in the online shop.
Legal structure: For a Dutch webshop, the terms and conditions must be governed by Dutch law (Civil Code, in Dutch: Burgerlijk Wetboek – BW).
(3) The customer's terms and conditions shall not apply, even if we do not separately object to their validity in individual cases.
(4) Contracts with the customer shall be concluded exclusively in English.
2. Conclusion of contract
(1) Our offers in the online shop are non-binding.
(2) By placing an order in the online shop, the customer makes a binding offer to purchase the product in question. We can accept the offer until the end of the 5th working day following the day of the offer.
(3) Immediately after receiving the offer, we will send the customer a confirmation of receipt of the offer, which does not constitute acceptance of the offer. The offer is only considered accepted by us once we declare acceptance to the customer (by email) or dispatch the goods. The purchase contract with the customer is only concluded upon our acceptance.
3. Prices and payment
(1) Our prices do not include statutory sales tax or shipping and packaging costs, which will be communicated to the customer before the order or offer is placed. An overview of shipping costs is available in the online shop. Customs duties and similar charges shall be borne by the customer.
(2) Unless expressly agreed otherwise, we only deliver against advance payment (in the manner specified on the order form in the online shop).
4. Deadlines for shipping the goods, sale, partial deliveries
(1) All deadlines for shipping the goods specified by us in the order or otherwise agreed upon shall commence on the day of receipt of the full purchase price (including sales tax and shipping costs). The day on which we hand over the goods to the shipping company shall be decisive for compliance with the shipping date.
(2) Deadlines specified by us for shipping the goods are always approximate and may therefore be exceeded by up to 5 business days. This does not apply if a fixed shipping date has been agreed. If no deadline or date for shipping has been specified or otherwise agreed, shipping within (five) business days shall be deemed to have been agreed.
(3) We are entitled to sell the goods at any time (even if they are marked as “in stock” on the order form) if delivery is made against advance payment and payment is not received by us within a period of (five) working days after our acceptance of the offer. In this case, shipment will only take place within the agreed or specified period as long as stocks last.
(4) If the customer has purchased several separately usable products in one order, we may also ship them in several separate deliveries, in which case we shall bear the additional shipping costs incurred. However, if one of the products ordered is marked as out of stock in the online shop and the customer requests advance delivery of the products in stock, the customer shall bear the additional shipping costs incurred. This does not limit the customer's statutory rights with regard to timely and proper delivery.
5. Shipping method and duration, insurance, and transfer of risk
(1) Unless expressly agreed otherwise, we shall determine the appropriate shipping method and the transport company at our reasonable discretion.
(2) We are only responsible for the timely and proper delivery of the goods to the transport company and are not responsible for delays caused by the transport company. Any shipping time specified by us (the period between handover by us to the transport company and delivery to the customer) is therefore non-binding.
(3) The risk of accidental destruction, accidental damage, or accidental loss of the delivered goods shall pass to the customer upon delivery of the goods to the transport company.
6. Warranty
(1) If the delivered goods are defective, we may choose between remedying the defect or delivering a defect-free item; however, this choice may only be made by notifying the customer in writing (including by fax or email) within 9 working days of receipt of the notification of the defect.
(2) If the subsequent performance pursuant to paragraph 1 fails or is unreasonable for the customer, or if we refuse subsequent performance, the customer shall be entitled, in accordance with the applicable law, to withdraw from the purchase contract, reduce the purchase price, or demand compensation for damages or reimbursement of his futile expenses. However, the special provisions of Section 7 of these General Terms and Conditions shall apply to the customer's claims for damages.
(3) The warranty period is 12 months from delivery.
(4) The customer must carefully inspect the goods immediately after delivery. The delivered goods shall be deemed to have been approved by the customer if we are not notified of a defect (i) in the case of obvious defects within 5 working days of delivery or (ii) otherwise within 5 working days of discovery of the defect.
7. Liability
(1) Our liability for delays in delivery shall be limited to 50% of the respective purchase price (including sales tax), except in cases of intent or gross negligence.
(2) We shall not be liable (regardless of the legal basis) for damages that are not typically to be expected during normal use of the goods. The above limitations of liability do not apply in cases of intent or gross negligence.
(3) The limitations of this Section 7 do not apply to our liability for guaranteed characteristics, for injury to life, limb, or health, or under the Product Liability Act (Wet Productaansprakelijkheid).
8. Data protection
We may only process and store data relating to the respective purchase contracts within the framework of the applicable legal provisions (GDPR/AVG). Details can be found in the privacy policy available on our website.
9. Applicable law and place of jurisdiction
(1) The purchase contract between us and the customer is subject to the laws of the Netherlands, excluding the UN Convention on Contracts for the International Sale of Goods, subject to mandatory provisions of international private law.
(2) Exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship shall be the competent court in Amsterdam, the Netherlands. In all other cases, we or the customer may bring an action before any court having jurisdiction under statutory provisions.